Zurich-Bound CX383 Flight Cancellations Spark Outrage in Hong Kong
Flight Cancellations Cause Chaos
Zurich-bound CX383 passengers were left fuming following Cathay Pacific's unexpected flight cancellations. Affected travelers in Hong Kong experienced confusion and inadequate support from customer service, as the airline's operational system appeared unaffected despite canceling over forty-eight flights.
Customer Reactions Post-Cancellations
Many individuals reported distress as notifications arrived late, often compelling them to scramble for alternative travel arrangements. One affected tourist, Deone Masonga, shared her struggles with Cathay's customer service, highlighting their lack of support during a critical moment.
- Hairstylist Shum Sai-cheong faced a frustrating experience, awaiting assistance on the hotline for over an hour.
- Others, like Heero Wong, had to swiftly book alternative flights on competitor airlines.
Technical Issues Behind Cancellations
Cathay Pacific issued a statement acknowledging an engine component failure that prompted the grounding of their Airbus A350 fleet, including the Zurich-bound CX383. The airline is coordinating closely with Rolls-Royce and the Hong Kong Civil Aviation Department to address these issues.
- A total of 48 flights were canceled over the duration of two days.
- Cathay's engineering director has apologized to affected customers.
- The airline plans to return cleared aircraft to service as inspections conclude.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.