Canada Revenue Agency Announces Extended Call Centre Hours
Canada Revenue Agency Extends Call Centre Hours
The Canada Revenue Agency (CRA) is making waves by extending call centre hours in response to an urgent request from the Ombud. This strategic move aims to enhance taxpayer support during peak periods. The CRA has faced criticisms regarding long wait times, and this decision is viewed as a positive step towards better service.
Details of the Extension
- Extended hours will provide more access for callers.
- The CRA plans to adjust staffing accordingly.
- The goal is to improve response times for taxpayer inquiries.
Impact on Taxpayers
With the new extended hours, taxpayers can expect quicker resolutions to their queries and concerns. This move by the Canada Revenue Agency is poised to enhance overall satisfaction with their services and address ongoing frustrations.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.