Aussie Broadband Reviews Impacted Processes Following Outages
Aussie Broadband Reviews Impacted Processes Following Outages
Aussie Broadband is committed to reviewing its processes after recent outages in Victoria and Tasmania. The provider faced significant backlash from customers about delayed notifications and ongoing service issues, prompting a thorough assessment of its operations.
Details of the Outage
On September 27, Aussie Broadband informed its customers about a network issue affecting both states, with reports beginning as early as 3 AM. Their first communication on X was at 9:48 AM AEST, raising concerns among users about the response time.
- Victorian Customers reported no internet connection starting in the early hours.
- Tasmanian Customers were included shortly after the initial announcement.
Company's Response
In a statement on social media, Aussie Broadband expressed regret over their delayed communication. They acknowledged the public holiday's impact on their team's availability and reiterated their commitment to customer satisfaction.
- First Apology at 11:01 AM for the delayed notification.
- Second Apology after the issue was marked resolved in the afternoon.
Despite their attempts to remedy the situation, some users reported lingering service problems. Meanwhile, a Senate committee is recommending a complete overhaul of communication protocols for outages, reflecting broader concerns in the telecommunications industry.
Looking Forward
Aussie Broadband's commitment to reviewing their processes highlights the importance of effective communication and responsiveness in ensuring customer trust.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.