Measuring Customer Satisfaction at Newark Liberty International Airport
Wednesday, 18 September 2024, 00:03
Passenger Satisfaction Rankings
According to the latest J.D. Power report, Newark Liberty International Airport is once again the lowest ranked major airport in North America.
Key Findings
- Facilities and Services: Passengers reported dissatisfaction with facilities.
- Flight Delays: Frequent delays contributed to lower satisfaction scores.
- Customer Service: The quality of service was notably below average.
These findings highlight the urgent need for improvements at the airport to enhance the overall passenger experience.
Looking Ahead
With ongoing assessments and potential upgrades planned, there is hope for a brighter future in customer satisfaction at Newark Liberty International Airport.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.