North American Airports: Satisfaction Levels Revealed
North American Airports Satisfaction Survey
According to the 2024 North America Airport Satisfaction Study from J.D. Power, airport satisfaction varies significantly. Minneapolis-Saint Paul International Airport (MSP) tops the list of mega-airports, while Newark Liberty International Airport (EWR) receives the lowest scores. The study, which surveyed over 26,000 travelers, evaluates areas such as ease of travel, terminal facilities, and arrival experience.
Top Performing Airports
- Minneapolis-Saint Paul International Airport (MSP) - 671 points
- Detroit Metropolitan Wayne County Airport (DTW) - 643 points
- Phoenix Sky Harbor International Airport (PHX) - 633 points
- John F. Kennedy International Airport (JFK) - 628 points
- Dallas/Fort Worth International Airport (DFW) - 623 points
Lowest Rated Airports
- Seattle-Tacoma International Airport (SEA) - 575 points
- Hartsfield-Jackson Atlanta International Airport (ATL) - 574 points
- O'Hare International Airport, Chicago (ORD) - 569 points
- Toronto Pearson International Airport (YYZ) - 559 points
- Newark Liberty International Airport (EWR) - 552 points
Despite challenges such as high traffic and rising costs, 60% of travelers reported enjoying their airport experiences, attributing their satisfaction to local identity and unique offerings.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.