Digital Transformation in Social Services: Leveraging AI for Improved Support
Accelerating Digital Transformation in Social Services
As climate change impacts vulnerable populations, digital transformation becomes essential in social services. Colsubsidio, a non-profit provider in Colombia, recognized that outdated systems hindered effective response to crises.
Challenges of Legacy Systems
Colsubsidio faced challenges with legacy systems, leading to inefficient data management. With over 1.5 million affiliates, the need for cohesive data usage was urgent. The inability to harness advanced analytics, artificial intelligence (AI), and machine learning (ML) limited potential.
Innovative Solutions Through AI
Realizing recent technological innovations could address these issues, Colsubsidio developed an intelligent data application, integrating various solutions for effective management. This new platform utilized AI to streamline the exchange of critical information across sectors.
Governance and Strategy
To maximize the benefits of digital transformation, the organization established data, analytics, and AI governance. This ensured that data usage created value for clients, enabling seamless connectivity with SAP’s Business Technology Platform for comprehensive data management.
Transformative Results and Recognition
Post-deployment in January 2023, Colsubsidio’s ecosystem transformed. Data analysis times dropped significantly, supporting quick decision-making and enhancing user satisfaction. With improvements in housing availability, the organization earned recognition as a finalist in the 2024 SAP Innovation Awards, showcasing the power of digital transformation in social services.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.