TRAI's Mandatory Whitelisting Extension and New Telecom Norms Impacting Users

Sunday, 1 September 2024, 03:00

TRAI's new telecom services rules, effective September 1, 2024, introduce mandatory whitelisting and user compensation for service outages. This change by the Telecom Regulatory Authority of India seeks to bolster the quality of service in the telecom sector. Mobile users should be aware of these transformative regulations as they reshape their interactions with telecom companies.
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TRAI's Mandatory Whitelisting Extension and New Telecom Norms Impacting Users

Key Changes in TRAI's Telecom Services Regulations

TRAI's new rules, effective from September 1, 2024, aim to enhance mobile user experiences.

Mandatory Whitelisting Extension

The Telecom Regulatory Authority of India has mandated that all telecom operators, including BSNL, Jio, and Airtel, implement a whitelisting system for unregistered numbers. This move targets spam calls and aims to significantly improve service quality.

  • Immediate blocking of unregistered numbers.
  • Potential delays in receiving OTPs during transactions.

Compensation and Quality of Service

Under the new norms, telecom companies are required to compensate users for service outages. This initiative reflects the regulator's commitment to ensuring a high quality of service across the telecom sector.

Google's Role in Enhancing Mobile Security

On the same day, Google has implemented stringent measures to remove low-quality apps from its Play Store, further enhancing user security and protecting data integrity.

  1. Combat spam and fake calls.
  2. Remove malware risks posed by harmful applications.

Conclusion: A Shift in the Telecom Landscape

The combined efforts of TRAI and Google signify a pivotal shift in how mobile services operate, providing a safer environment for advanced digital interactions.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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