Verizon, Gen AI, and the Future of Artificial Intelligence
Transforming Customer Engagement through Gen AI
Verizon's strategy for Generative AI is gaining momentum, led by Shankar Arumugavelu, who has outlined a vision for leveraging AI technologies to advance customer service. The focus is on using artificial intelligence not just for decision-making, but as a means to revolutionize interactions with clients.
Impact on Internal Processes
- Generative AI enhances operational efficiency.
- AI-driven tools streamline workflows.
- Data analysis improves real-time decision-making.
With the experience Arumugavelu gained as the global CIO, he emphasizes the importance of integrating AI into every facet of the business.
Future Trends in AI Adoption
The tech giants are racing to incorporate generative AI into their infrastructures. Verizon's commitment to this technology signifies a potential shift in industry standards, influencing other companies to follow suit.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.