B2C Regulation: COAI Calls for Oversight of OTT Communication Apps

Monday, 26 August 2024, 17:00

B2C applications face urgent scrutiny as COAI seeks to regulate OTT communication apps under the Telecommunications Act, 2023. The Cellular Operators Association of India stresses national security concerns related to unregulated messaging apps. COAI's director general highlights that all communication service providers must adhere to national directives, pointing to the potential security threats posed by these platforms.
Inc42
B2C Regulation: COAI Calls for Oversight of OTT Communication Apps

B2C Regulation: Ensuring Security for OTT Communication

In a significant move, the Cellular Operators Association of India (COAI) has called for stringent regulations to bring OTT communication apps in line with the Telecommunications Act, 2023.

National Security at Stake

COAI director general SP Kochhar emphasized the importance of national security, asserting that all communication service providers, including OTT apps, should comply with the mandated regulations.

  • Telecom operators have made substantial investments in infrastructure for monitoring.
  • Unregulated messaging apps are bypassing necessary safety protocols.
  • A lack of regulation can lead to significant security risks.

Compliance and Fair Play

Kochhar strongly criticized messaging platforms like WhatsApp, Google RCS, and Telegram for operating outside regulatory oversight.

  1. 'The exponential growth of these apps presents a mixed bag of security threats.'
  2. Arguments against accountability under the Telecom Act are viewed as misdirection.

Recent government scrutiny of Telegram further illustrates the pressing need for defined regulations amid challenges posed by the OTT sector.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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