B2C Security and OTT Apps: COAI Demands Regulatory Oversight

B2C Security and Regulation of OTT Apps

The Cellular Operators Association of India (COAI) has voiced the need for stringent regulations concerning OTT communication apps in light of national security concerns. As the director general SP Kochhar pointed out, ensuring the 'security of the country' is paramount. He insists that all communication service providers, including those utilizing OTT platforms, must adhere to the same directives as telecom service providers.

Key Concerns on Regulatory Oversight

• COAI argues that telecom operators have made significant investments in lawful interception and monitoring infrastructure.
• Kochhar raised alarms over unregulated messaging apps like WhatsApp and Telegram that bypass existing security protocols, potentially leading to threats against national security.
• The growth of these platforms creates disparities and challenges in maintaining a secure communication environment.

Responses from the Industry

Industry reactions are mixed. While telcos including Reliance Jio and Bharti Airtel support the calls for oversight, organizations representing OTT services critique these demands. They argue that stringent regulations could harm the existing regulatory framework, raise service costs, and hinder the OTT economy.

The Ongoing Debate

The conversation intensified after the Telecom Regulatory Authority of India (TRAI) sought inputs on the approval process for telecom services under the new Act. With ongoing investigations into messaging platforms, the spotlight remains on the balance between innovation and security in the B2C landscape.