B2C Messaging Apps Targeted for Regulatory Compliance Following COAI's Concerns

Monday, 26 August 2024, 17:00

B2C communication apps like WhatsApp and Telegram are under scrutiny as COAI urges regulations akin to telecom laws. The call for compliance highlights national security concerns.
Inc42
B2C Messaging Apps Targeted for Regulatory Compliance Following COAI's Concerns

B2C Communication Apps Under Fire

The Cellular Operators Association of India (COAI) has raised alarms regarding B2C communication platforms, urging the government to implement regulations akin to those governing traditional telecom services. COAI director general SP Kochhar emphasized the need for all communication services to adhere to established directives to bolster national security.

Regulatory Oversight is Crucial

“The security of the country is paramount,” stated Kochhar, referencing the heavy investments made by telecom operators in infrastructure for lawful interception. He argued that the absence of regulation for messaging apps poses a significant security risk.

  • Messaging Apps Bypassing Regulation: Unregulated apps like WhatsApp, Google RCS, and Telegram are bypassing critical security mechanisms.
  • Unequal Playing Field: The rapid growth of these platforms creates disparities in compliance costs and regulatory obligations.

Industry Reaction

Despite pushback from B2C platforms arguing against such regulations, major telcos including Reliance Jio, Bharti Airtel, and Vodafone Idea unanimously support COAI's call. The ongoing scrutiny of platforms such as Telegram highlights the increasing concerns over security in the digital communications landscape.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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