B2C and Security: COAI's Call for Regulatory Framework for OTT Apps

Monday, 26 August 2024, 17:00

B2C communication platforms face increased scrutiny as COAI calls for their regulation under the Telecommunications Act. The organization's director general emphasizes national security and compliance among all communication providers. This push aims to address the challenges posed by unregulated messaging services. Industry stakeholders resonate with these concerns, advocating for an equitable regulatory landscape.
Inc42
B2C and Security: COAI's Call for Regulatory Framework for OTT Apps

B2C Communication Platforms Under Fire

The Cellular Operators Association of India (COAI) insists that B2C OTT communication apps must operate under the Telecommunications Act, 2023, prioritizing national security. COAI director general SP Kochhar stated, "All communication service providers should adhere to the requisite directives of the country."

Security Risks and Compliance Issues

  1. Kochhar highlighted that telecom operators have invested heavily in infrastructure that allows for lawful interception and monitoring.
  2. Unregulated messaging apps, including WhatsApp and Telegram, are seen as significant threats to national security.
  3. COAI's call for compliance aims to level the playing field between traditional telecom services and OTT applications.

Industry Reactions and Implications

Kochhar's statements align with rising scrutiny on platforms like Telegram over allegations of misleading practices. As the regulatory environment evolves, stakeholders in B2C sectors—including organizations like Nasscom—argue against any drastic regulatory measures that may hamper the OTT economy.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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