DoorDash Enhances Appeal Process for Deactivated Gig Workers

Streamlined Appeal Process for DoorDash Dashers

DoorDash is taking significant steps to improve the experience of gig workers who find themselves deactivated. In its latest update, the food delivery giant is introducing in-app appeal features for both iOS and Android Dashers, allowing them to launch an appeal directly after being notified of their deactivation.

Real-Time Appeal Status

With this new function, Dashers will also be able to track the status of their appeals in real-time, providing much-needed transparency in a historically opaque process. DoorDash has also made a commitment to invest more resources into its review team, ensuring that appeal responses are delivered more promptly.

Aiming for Fair Treatment

• Ensuring fairness: According to Arielle Salomon, VP of Customer Experience and Integrity, the goal is to treat every Dasher with respect and fairness.
• Addressing criticisms: Gig platforms face growing scrutiny from advocacy groups over deactivation processes.
• New customer features: New policies include requiring customers to provide a PIN for deliveries in specific situations to combat false accusations.

These updates signify DoorDash's ongoing efforts to enhance the dashing experience. The company acknowledges it will continue to evolve its features based on Dasher feedback.