Local Crisis Call Center Achieves National Standard for 988 Calls

Wednesday, 21 August 2024, 14:17

Local crisis call center excels by meeting national standards for 988 call response. The report indicates Tennessee call centers successfully answer 89% of these calls. Discover how they outperform overflow centers and maintain quality.
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Local Crisis Call Center Achieves National Standard for 988 Calls

Local Crisis Call Center Achieves National Expectations

The recent report highlights that Tennessee call centers are answering approximately 89% of 988 calls directly, securing their position under the national standard. While some calls reroute to overflow centers, local teams are committed to excellence in mental health support.

Understanding the Impact of Local Investment

Investing in local mental health resources has paid off, allowing these centers to maintain a high answer rate and support their communities effectively. This achievement sets a benchmark for others.

  • Quality Assurance: Ensuring every call is handled with care.
  • Continuous Training: Adapting to the evolving needs of callers.
  • Community Support: Emphasizing local outreach programs.

By prioritizing these elements, the local crisis call center not only adheres to national standards but also exemplifies leadership in mental health crisis management.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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