Sonos CEO Discusses the Future of the App and User Experience

Tuesday, 20 August 2024, 18:15

Sonos CEO states that the old app can't be revisited, following extensive testing that confirmed its re-release would worsen issues. Spence apologizes for quality concerns surrounding the new app. He emphasizes ongoing efforts to enhance the user experience for Sonos users.
The Verge
Sonos CEO Discusses the Future of the App and User Experience

Sonos CEO's Statement on the Old App

Sonos CEO Spence has made it clear that hopes for a re-release of the old Sonos app are officially dashed. In a recent Reddit AMA, he indicated that after thorough testing, the company concluded that trying to bring back the old app could lead to even greater instability. Despite previous optimism regarding this possibility, Spence acknowledged the challenges faced since launching the new app on May 7th.

Quality Concerns and Future Plans

In his comments, Spence issued a formal apology regarding the current state of the Sonos app, mentioning that the software running on speakers and in the cloud needed improvement. He stated, “S2 is less reliable & less stable than what you remember.” Additionally, he highlighted the importance of user feedback and ongoing software updates as the company's top priority moving forward.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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