United Airlines Enhances Mobile App with Automatic Preferred Seat Reassignment Feature
Automatic Preferred Seat Reassignment
United Airlines has made a significant update to its mobile app, implementing an automatic seat reassignment feature for its passengers. This new functionality has already affected 18,000 passengers last month, which accounts for 40% of eligible flyers.
How It Works
The app now detects when a preferred seat becomes available and automatically reassures passengers by rebooking the seat for them. This not only enhances convenience but also improves customer experience.
User Notification
- The app notifies users of seat availability.
- This automated process reduces the hassle of manually checking for seat changes.
Conclusion
The introduction of this feature showcases United Airlines' focus on utilizing technology to better serve its customers and streamline their travel experience.
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