Impact of Internet Shutdown on Bangladesh's Outsourcing Industry

Tuesday, 23 July 2024, 15:04

The recent internet blackout in Bangladesh poses significant challenges for the outsourcing sector, affecting hundreds of thousands of workers and the billions generated by the industry. Executives express concern over the shutdown as it is aimed at suppressing anti-government protests. This disruption not only impacts daily operations but also raises fears for the future sustainability of call centres in the region. Authorities must consider the balance between security measures and business continuity to safeguard this vital sector.
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Impact of Internet Shutdown on Bangladesh's Outsourcing Industry

Internet Blackout Affects Bangladesh's Call Centres

In Bangladesh, hundreds of thousands of workers depend on the outsourcing industry, which generates billions of dollars annually. However, recent internet shutdowns aimed at curbing anti-government protests have cast a shadow over the sector.

Industry Concerns

  • High impact on daily operations for call centres.
  • Low morale among workers due to uncertain job security.
  • High potential revenue loss as communications are hindered.
  • Low outlook on future growth if these conditions persist.

Executives warn that if the internet disruptions continue, they could jeopardize the long-term viability of the outsourcing industry in Bangladesh.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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