Intermedia Cloud Communications Introduces AI Agent Evaluator to Improve Contact Center Performance
Wednesday, 17 July 2024, 15:24
Introduction of AI Agent Evaluator
Intermedia Cloud Communications has unveiled a new solution aimed at boosting contact center effectiveness.
Key Features and Benefits
- AI-Powered Evaluation: Provides real-time feedback for better performance.
- Enhanced Metrics: Comprehensive insights into agent interactions.
- Focus on Strategy: Frees up management time for critical initiatives.
Conclusion
With the introduction of the AI Agent Evaluator, Intermedia not only strengthens its position as a leader in artificial intelligence solutions but also enhances overall customer experience in contact centers.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.