Transforming Call Centers with Emotion-Controlling AI Systems
Tuesday, 18 June 2024, 15:30
Emotion-Controlling AI in Call Centers
SoftBank and First Horizon Bank are implementing AI systems to provide emotional support to call center workers.
Benefitting Mental Well-Being
These AI solutions act as a 'Mental Shield' against stress and burnout, enhancing the overall mental health of employees.
- Improving Work Environment: Innovations in technology aim to foster a more positive and supportive workplace culture.
- Boosting Customer Service: Enhancing employee well-being can lead to improved customer interactions and service quality.
Through Emotion-Controlling AI, call centers are embracing a holistic approach to employee well-being and productivity.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.