McDonald’s Decision to Halt AI Voice Ordering Trial
Monday, 17 June 2024, 12:00
McDonald’s Decision to Halt AI Voice Ordering Trial
McDonald’s has decided to discontinue the trial of AI-driven voice-ordering systems at more than 100 drive-thru locations. This move marks a departure from their previous strategy.
Partnership with IBM Terminated
McDonald’s also ended its partnership with IBM associated with AI order-taking technology.
Questions on the Future of AI in Fast-Food Chains
This decision leads to speculation about the future integration of AI in customer interactions within the fast-food industry.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.