FCC Takes a Stand on Broadband Services' Customer Support Challenges

Wednesday, 23 October 2024, 20:43

Broadband services are under scrutiny as the FCC examines the poor customer service provided by telecom providers. With a formal inquiry, the FCC aims to address customer support issues that have plagued the industry. The review targets common pain points, ensuring better service accessibility and transparency for users.

Engadget — FCC Takes a Stand on Broadband Services' Customer Support Challenges

The FCC's Inquiry into Broadband Services

The FCC has fixed its watchful eye on the often lousy customer service we get from telecom providers. The agency stated that it’s opening a formal proceeding to review the customer support from cable, broadband, satellite TV, and home voice service providers.

Identifying Customer Friction Points

Hard-to-cancel subscriptions
Getting stuck in “doom loops” when trying to reach a human
Sneaky automatic renewals
Shoddy accessibility options for folks with disabilities

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