Safaricom CEO Peter Ndegwa's Apology for Internet Disruption Amid Anti-Gov't Protests
Wednesday, 23 October 2024, 15:15
Safaricom's Response to Internet Outage
On a pivotal day marked by anti-gov't demos, Safaricom CEO Peter Ndegwa issued a formal apology to customers due to the unexpected internet disruption. Gen Zs and other users faced significant connectivity issues, raising concerns about the telecom's reliability during critical events.
Key Highlights from Peter Ndegwa's Statement
- Recognition of customer challenges during the outages.
- Commitment to improving infrastructure to prevent future disruptions.
- Focus on serving a diverse user base, especially the Gen Z demographic.
The Impact on Customers
The internet outages not only affected daily communications for many but also raised questions about government interference. Ndegwa’s commitment to transparency aims to restore confidence among users and stakeholders alike.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.