Key Customer Demands for SAP's ERP Systems in the Technology Industry
ERP Systems and the Digital Transformation Challenge
SAP's enterprise resource planning systems are meant to drive business transformation; however, numerous customers feel left behind. Half of the surveyed SAP customers reported minimal progress in their digital transformation, with only 10% managing to keep up with technological, social, and economic changes.
The Hybrid Future of SAP Applications
Many businesses still rely on on-premises systems due to complex processes and specific legal requirements. DSAG CEO Jens Hungerhausen emphasizes the ongoing relevance of these systems despite the shift towards cloud solutions. Customers need clarity on costs and benefits of these services in the evolving landscape.
Trust Issues with SAP Innovations
Customer dissatisfaction mounts over SAP's decision to limit AI features to cloud users. Many customers feel excluded from vital innovations that are critical for their operations, demanding a fair discussion with SAP regarding future developments.
Paving the Way Forward
DSAG's six-point list of demands from SAP highlights the need for greater inclusivity in innovation and the urgent request for AI tools to be integrated into existing systems without forcing customers into the cloud. This has become essential for maintaining relationships with loyal clients.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.