2025 Trends: How AI and Citizen Engagement Will Transform Government CX
Monday, 21 October 2024, 05:38
2025 Trends in Government: Embracing AI and Enhancing Citizen Engagement
The public sector is evolving, shedding its outdated perception of being slow. In 2025, AI and citizen engagement will emerge as critical components redefining government customer experience. This shift aims to meet the rising expectations of citizens seeking modern, efficient services through multiple channels.
Key Trends to Watch in 2025
- Streamlining operations: More than 60% of government organizations are expected to prioritize process automation.
- A focus on AI: By 2026, over 70% of agencies will implement AI to enhance decisions and service delivery.
- Bridging skills gaps: Closing the skills gap in the workforce remains a top priority to support modernization.
- Advancement in equity: Governments will aim for inclusivity through diverse workforces and accessible services.
- Building resilience: Modernized infrastructure will enhance responsiveness to challenges like climate change.
The path forward will require collaboration, innovation, and a commitment to improving citizen trust and engagement.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.