Digital Payment Demands Exposed: Insights from Adyen and EY

Sunday, 20 October 2024, 17:00

Digital payment demands are rising, yet Adyen & EY highlight significant gaps in the insurance industry's ability to meet them. Research indicates that customer expectations are not being fulfilled, leaving a void that impacts service delivery. This post delves into the complexities of the current digital payments landscape in insurance.
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Digital Payment Demands Exposed: Insights from Adyen and EY

Digital Payment Trends in Insurance

In an increasingly digital economy, customer expectations regarding payment options have skyrocketed, particularly in the insurance sector. A recent study from Adyen and EY underscores these evolving needs, revealing a disparity between what customers want and what insurers deliver.

Understanding the Gaps

  • Research Findings: Customers demand seamless digital interactions.
  • Insurers struggle to integrate advanced payment solutions.
  • Service Quality: Many insurance firms lag behind in innovation.

Future Outlook for Digital Payments

The future of digital payments within the insurance industry remains uncertain, though collaboration between tech firms like Adyen and consultancy experts EY may pave the way for improvements. Insurers must heed these insights to avoid losing relevance in a swiftly changing market.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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