Facial Recognition Tech Under Scrutiny: Ryanair's Customer Verification Methods

Monday, 7 October 2024, 07:11

Facial recognition tech raises concerns as Ryanair faces a DPC inquiry into its customer verification methods involving biometric data. The inquiry investigates potential GDPR violations tied to additional ID checks users face after booking through third-party websites. Pressure mounts on Ryanair regarding the legality and transparency of its data processing practices, reflecting broader trends in tech and privacy.
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Facial Recognition Tech Under Scrutiny: Ryanair's Customer Verification Methods

Facial Recognition Tech Under Investigation

The Data Protection Commission (DPC) in Ireland has initiated an inquiry into Ryanair's Customer Verification Processes when passengers book flights using third-party websites or Online Travel Agents.

Potential GDPR Violations

This inquiry examines how Ryanair processes personal data, prompted by numerous complaints. The scrutiny focuses on Ryanair's requests for additional ID verification from customers who booked travel via third-party sites. A significant element under examination is the use of biometric data, such as facial images, for customer identification.

According to Graham Doyle, Deputy Commissioner at the DPC, the inquiry aims to determine if the company's verification methods align with the GDPR, particularly in terms of lawfulness and transparency in data processing. Ryanair faces mounting pressure over its data handling practices.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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