Bank App and Zenith Bank News: Ongoing Downtime After IT Maintenance

Wednesday, 2 October 2024, 03:59

Bank app issues persist as Zenith Bank news highlights customers suffering from prolonged downtime after routine maintenance. As of Wednesday, users are still unable to access their accounts, and social media is flooded with complaints. The prolonged outages raise serious concerns about the bank's operational reliability.
Nairametrics
Bank App and Zenith Bank News: Ongoing Downtime After IT Maintenance

Customer Frustration Over Bank App Downtime

The recent routine maintenance of Zenith Bank’s internet banking has resulted in an unexpected outage lasting nearly 24 hours. Customers are expressing their dissatisfaction, unable to conduct transactions and access their accounts.

Zenith Bank's Promise vs. Reality

The bank had assured users that services would resume by 2:30 PM on October 1, 2024. However, by 8:00 AM on October 2, many were still facing access issues. This marks the third consecutive day for some customers who cannot retrieve their funds.

Social Media Reactions

  • Amid mounting frustration, users have voiced their concerns on social media platforms.
  • One notable comment by Bassey Offiong criticized the bank for its perceived negligence:
    1. “Zenith Bank Plc! What's the problem with your online banking platform?”
    2. “Is this not a height of insensitivity, recklessness, and negligence?”

Demand for Swift Resolution

As customers experience financial distress due to this downtime, their calls for urgent resolution continue to grow. Many urge Zenith Bank to promptly address this critical service disruption.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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