Salesforce.com Enhances Enterprise Applications with AI-Driven Data Cloud Features
Enhancing Enterprise Applications with AI
Salesforce.com has announced new features for its Data Cloud, aiming to boost enterprise applications through advanced artificial intelligence capabilities. The updates, revealed at the recent Dreamforce conference, include support for unstructured data formats and a new low-latency data layer to enhance real-time analysis.
Unstructured Data Support
With the integration of unstructured audio and video data, enterprises can now analyze customer interactions from diverse sources such as calls and webinars. This leap allows for enriched customer profiles and improved accuracy for autonomous AI agents.
Boosting Real-Time Reactions
- New Connectors: Salesforce has added 50 connectors to pull data from multiple sources, expanding the potential of enterprise applications.
- Sub-Second Layer: The sub-second data layer enables instant analysis and decision-making for Salesforce’s AI agents.
- Security Features: New governance and security updates ensure that data remains secure while utilizing AI functionalities.
Future-Proofing with Data Cloud One
The introduction of Data Cloud One allows for seamless integration across departments and enhances accessibility to insights, fostering collaborative decision-making.
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