Cloud Computing and Its Impact on Managed Service Providers
Cloud Computing Reshaping Managed Service Providers
Cloud computing is revolutionizing the way managed service providers operate. Atturra recently completed a development portal for Unitywater that exemplifies this shift. The project marks the first phase of implementing a customer portal and CRM solution designed to enhance their service offerings.
Unitywater's Transformation
Unitywater, responsible for essential water and wastewater services in Queensland, now serves over 800,000 citizens. With the new project, Unitywater transitions from outdated, siloed applications to a cohesive system powered by Microsoft Azure.
- Integration with existing applications like Novoplan and Gentrack
- Automation of repetitive processes
- Efficient management of customer relations through Microsoft Dynamics 365
Before this, Unitywater relied heavily on multiple tools including spreadsheets and emails, causing significant inefficiencies. This development portal now centralizes their operations, showcasing the potential of cloud computing in enhancing customer interactions and streamlining backend processes.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.