Machine Intelligence and AI Transform CRM and Customer Experience at Dreamforce 24
Monday, 16 September 2024, 00:00
Machine Intelligence and AI Drive CRM Innovation
At Dreamforce 24, CEO Marc Benioff introduced groundbreaking initiatives focusing on machine intelligence and AI aimed at enhancing CRM and customer experience. By leveraging cloud platforms, Salesforce is set to redefine business-client interactions.
Future of Customer Engagement
- Enhancing customer journeys with AI-driven insights.
- Adopting cloud platforms to improve infrastructure and enhance architecture.
- Setting ambitious targets for increased user engagement.
Salesforce envisions a transformation that enables organizations to optimize their customer relationship management through intelligent technologies.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.