Futwork Raises Rs 21 Crore for AI-Driven Solutions with Support from Michael & Susan Dell Foundation
Futwork's New Funding Round
Sales outreach platform Futwork has successfully raised Rs 21 crore in a funding round led by the Michael & Susan Dell Foundation and Artha Venture Fund. This funding round also included contributions from D2C Insider Angels and Tracxn founder Abhishek Goyal.
Utilization of Funds
The funds are earmarked for scaling the product and launching AI-driven solutions that will enable full-stack customer communication across various platforms such as voice, chat, email, and WhatsApp. In addition, Futwork plans to expand into international markets, as stated in their release.
About Futwork
Founded in 2020 by Armaan Vananchal, Niranjan Nakhate, and Sri Ganapathy, Futwork (formerly known as Frapp) assists businesses in establishing and scaling their outbound calling teams with zero fixed costs. The platform facilitates a variety of tele-calling tasks including product demonstrations, session bookings, and gathering customer feedback.
Vision of Futwork
“We believe in a human + AI future,” remarked Vananchal. “We will utilize these funds to create AI tools that enhance call performance, improve quality, and aid in the training of our agents.”
Client Base and Industry Impact
Futwork serves a broad range of clients across sectors such as ecommerce, BFSI, and edtech, collaborating with startups like Purplle, BharatPe, and Stage, as well as larger enterprises including Flipkart and DTDC. The team’s prior edtech venture, Studentidentify, was acquired by a UK-based network startup.
Investment Commentary
Commenting on the investment, Sanjay Modi, senior director at the Michael & Susan Dell Foundation, said, “Futwork is revolutionizing the creation and distribution of call center jobs, enhancing India’s competitive landscape… Futwork is poised to create opportunities for thousands of young job seekers, focusing on inclusivity and equipping them with vital skills for the tech sector.”
Previous Funding
Futwork had previously secured $1 million in April 2022 during a seed funding round led by Blume Ventures and Simile Venture Partners with involvement from Silicon Valley-based Riverside Ventures and notable angel investors like Shivakumar Ganesan, founder of Exotel, and Phanindra Sama, founder of Redbus.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.