SoonerCare and SoonerSelect Problems in Oklahoma Health System
The Impact of SoonerCare Problems on Patient Care
A SoonerCare patient has faced significant challenges due to an apparent mix-up regarding his birthdate in the SoonerSelect system. James Henley has been unable to receive necessary healthcare services because his insurance card, issued by Humana, contained incorrect information.
Challenges with Insurance Information
- Henley received a new insurance card from SoonerSelect with a changed birthdate.
- Despite numerous calls to Humana and the Oklahoma Healthcare Authority (OHCA), the issue remains unresolved.
- According to Henley, identity verification at medical appointments has become increasingly problematic.
The Role of Oklahoma Healthcare Authority
When contacted about the situation, OHCA representatives cited HIPAA regulations and could not discuss specific cases. However, they advised that patients must consent to changes in their information. Henley was told that his issue was supposedly fixed, yet errors persisted.
Healthcare appointments and prescriptions are critical for many patients. Henley now faces a dilemma: provide his true birthdate and risk denial of services, or comply with the incorrect information on his insurance record, fearing repercussions.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.