Embracing Digital Transformation in Social Services Through AI
Understanding the Shift: Digital Transformation in Social Services
Digital transformation is at the heart of modernizing social services. Colsubsidio, a prominent non-profit provider in Colombia, faced challenges due to outdated systems and dispersed data across platforms. This hindered their responses to crises, particularly during the pandemic.
Overcoming Legacy Systems
With a rich history of over 60 years in delivering essential services, Colsubsidio recognized the need for a robust digital approach. The organization transitioned from cumbersome legacy setups to a more streamlined, integrated platform harnessed by artificial intelligence (AI) and advanced analytics.
- AI Governance was critical in ensuring data created value.
- Collaboration with SAP allowed for an integrated suite that facilitates connectivity and usability.
- Deployment of the Business Technology Platform streamlined operations across various sectors.
Transformation Results
Since launching the platform in January 2023, Colsubsidio has transformed its operational landscape:
- Efficiency increased significantly; data analysis that previously took weeks is now instantaneous.
- User empowerment rose, allowing for self-sufficient report generation and analytics modeling.
- Client satisfaction surged, improving housing availability among other services.
Colsubsidio received accolades for its innovative approach, recognized as a finalist at the 2024 SAP Innovation Awards. This recognition highlights the potential of embracing technology in social services. Through continued digital transformation, Colsubsidio is poised for future advancements, setting high standards for similar organizations worldwide.
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