Concerns Rise After Physical Health Centre Closure and Complaints to Consumer Council

Physical Health Centre Closure Causes Consumer Outcry

On an alarming note, the Physical Health Centre, a prominent fitness chain operating in Hong Kong, has faced an unprecedented wave of complaints leading up to a staggering HK$17 million involved. It abruptly closed all its branches, prompting the Consumer Council to receive over 521 complaints within just two days after the announcement. Many concerned members have sought support from the Hong Kong Federation of Trade Unions (HKFTU) and local district councilors.

Magnitude of the Complaints

As of Sunday evening, the total value of complaints reached HK$17,393,652, almost tripling from the previous day. On average, individuals reported losses of about HK$33,385, with the highest claim at HK$653,600 and the lowest at HK$1,000.

• Consumer Council expresses high concern over the closure.
• The fitness chain plans to reopen one branch under a new brand named “Healthy.”
• Complaints follow a wave of reports received by the Customs and Excise Department, indicating significant public dissatisfaction.

Response from Authorities and Stakeholders

The Customs and Excise Department is conducting investigations under the Trade Descriptions Ordinance, having already received 392 reports. It has established a dedicated team to expedite the resolution of these cases.

Rex Wong Hiu-shan, chairman of the Fitness Professionals Association, noted the group's handling of numerous complaints from ex-employees. Wong believes the gym's reopening might merely be a strategy to mitigate backlash rather than a genuine effort to rectify business practices.

1. Customer Yip, who purchased a ten-year membership, voices skepticism about the gym’s reopening.
2. Labour Department acts promptly, receiving employment claims from 110 staff impacted by the closure.

The Mandatory Provident Fund Schemes Authority has also indicated legal actions would ensue if outstanding contributions are not addressed soon, adding to the myriad challenges facing the chain.