CVS Pharmacies in Kansas City Tackle Staffing Issues Amid Customer Frustrations
Addressing Staffing Issues in Kansas City
CVS pharmacies in Kansas City are actively addressing staffing issues that previously led to disruptions in service. With increased customer frustration over last year’s walkouts, local CVS managers have taken decisive steps to enhance pharmacy operations.
Changes Implemented by CVS
- Increased Staffing: Over 60 new pharmacists have been added to the Kansas City area.
- Workload Sharing: CVS has introduced workload sharing for operational tasks capable of being handled online.
- Seasonal Hiring: More than 40 seasonal employees were brought on to assist with immunizations.
- Enhanced Customer Communication: A new voicemail system has been installed to minimize long wait times on customer calls.
Pharmacy Manager Corey Spriggs acknowledged the tension customers endured, stating, "We are taking walk-ins at most of our stores now, which wasn’t an option before." Manager Keyton Lammers noted that a stronger leadership structure has also improved operations.
Overall, these efforts aim to create a more favorable shopping experience for pharmacy customers in the Kansas City region, as highlighted by satisfied customer Patrick King.
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