Warning for Former Physical Gym Customers Regarding Consent Forms

Understanding Consumer Rights at Reopened Gyms

Former customers of the now-closed Physical gym chain should be wary of signing any "consent forms" from a branch that has reopened under new investors. Experts warn that these forms offer limited consumer protections. The rebranded gym outlet, now known as Healthy, recently opened in Wan Chai.

Numerous Complaints and Legal Concerns

The original chain, Physical, has faced over 3,200 complaints, totaling claims of HK$113 million (US$14.5 million). Recent customers returning to the Wan Chai branch noted that few of their previous trainers are employed there and reported being asked to sign forms that absolve Healthy of responsibilities for unfulfilled services.

• Doreen Kong Yuk-foon, a legislator and lawyer, highlighted the dangers, stating that affected customers should seek more information.
• Lawyer Isaac Wu Pak-cheong emphasized that these forms appear to protect Healthy more than the customers.
• Rex Wong Hiu-shan, chairman of the Fitness Professionals Association, expressed doubt regarding the reliability of the new establishment's offerings.

1. Always review your rights before signing.
2. Understand that previous services may not be promised.
3. Seek out customer feedback on Healthy's practices.

Consumers experiencing uncertainty about a service provider's background should remain cautious and informed.