Navigating the IRS: Expert Tips for Customer Service Support

Thursday, 21 March 2024, 17:00

Discover how to access timely IRS assistance without enduring long phone call wait times. Learn about online resources and tools recommended by the IRS to simplify tax filing and get personalized help.
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Navigating the IRS: Expert Tips for Customer Service Support

Need Customer Service Help With Taxes? Here's What the IRS Says to Do

Tax season can be confusing for a lot of people. But calling the IRS with a question can result in waiting on hold. Keep reading to learn what to do instead.

IRS Advice on Tax-Filing Deadline

Recently, the IRS warned that phone delays should be anticipated during the run-up to the tax-filing deadline for submitting 2023 tax returns.

  • Alternative Recommended by the IRS: The agency suggested an alternative to calling for customer support.
  • Tools and Resources: Take advantage of the Where's My Refund tool, your personalized online account, Interactive Tax Assistant, Tax Withholding Estimator, and Earned Income Tax Credit Assistant.
  • Free Tax Prep Help: Explore the Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) programs for additional support.

This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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