Act Now: Doreen Kong Advocates for Update of Hong Kong’s Fitness Services Laws Post Physical Gym Closure
Acting on Consumer Rights: A Legislative Gap
Hong Kong is facing a pivotal moment as Doreen Kong Yuk-foon emphasizes the pressing need to overhaul the "backward" laws governing fitness services. Following the shocking closure of Physical gym, which left many out-of-pocket customers, the time to act is now.
Complaints Surge Post Closure
With reports of 7,700 complaints amounting to over HK$200 million (approximately US$25.7 million) filed with the Consumer Council, the complaints against the Physical Health Centre are alarming. Recent figures show complaints ballooned to 1,000, with some claims reaching HK$31 million.
- The largest claim was HK$653,000.
- Average individual claims about HK$31,000.
Lessons from Abroad: New South Wales as a Model
Kong advocates for drawing lessons from Australia, particularly New South Wales. The Fitness Services (Pre-paid Fees) Act in New South Wales provides the best consumer protection, limiting prepayments and ensuring funds are held in trust accounts.
- Protections against excessive prepaid terms.
- Mandatory trust accounts for consumer funds.
This proactive approach has the potential to transform consumer experiences in Hong Kong.
A Call for Review and Change
Chan Siu-tong, a local district councillor, echoes calls for reviewing existing legislation and addressing the loopholes creating vulnerabilities for consumers and employees alike.
With Hong Kong's service sector at stake, inaction could severely undermine consumer confidence. As new ownership emerges for the Physical gym, now branded as Healthy, the clock is ticking on reform.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.