Qantas Airlines Faces Backlash After Selling First-Class Tickets at 85% Discount
The Price Mistake that Shocked the Airline Industry
In a surprising turn of events, Qantas Airlines accidentally offered first-class tickets at an astounding 85% discount. This blunder resulted in the sale of around 300 tickets, which are typically priced between $13,000 and $20,000, for only $3,390. The incident occurred on August 22 due to a coding flaw that lasted several hours.
Implications for Customers
Customers who managed to purchase these discounted first-class tickets will still be able to travel; however, they will be reassigned to business class. This downgrade means that while they won’t experience the full luxury of first-class, they will still benefit from reduced fares. Alternatively, customers can opt for a refund.
Qantas Response to the Incident
Qantas has stated that the glitch has since been rectified. The airline did not provide immediate comment on the situation after requests from media outlets. This incident brings to light the importance of rigorous testing in fare management systems within the airline industry.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.