NetEase Cloud Music Outage: Infrastructure Failures Impact Users in Hong Kong and China
Outage Overview
NetEase Cloud Music, a leading music streaming service in Hong Kong and China, experienced infrastructure failures on Monday, leading to a significant outage for over two hours. From 3 PM, users were unable to play music on both mobile and web apps, encountering errors such as data error or failed to retrieve play information. The web platform specifically showed a 502 bad gateway error.
Company's Response
In a statement via Weibo, NetEase Cloud Music attributed the outage to infrastructure failures. The issue was resolved by 6 PM. To compensate users for the inconvenience, the company announced a free seven-day membership, available for claim on August 20.
Performance Insights
- NetEase Cloud Music had over 200 million monthly active users as of December 2023.
- Reported its first full-year profit last year, with net income reaching 734 million yuan.
- Shares increased by 2.9% to HK$94.25 following the incident, valuing the company at HK$19.8 billion.
Market Comparison
In contrast, Tencent Music Entertainment, which operates several competing platforms, saw a 17.7% increase in paying subscribers in the second quarter, highlighting competitive pressures within the music streaming service sector.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.