Miscommunication on Costa Drinks Order Linked to Death of 13-Year-Old Girl with Dairy Allergy
Tuesday, 13 August 2024, 19:07
Details of the Incident
During an inquest, it was revealed that a miscommunication in a Costa Coffee shop led to 13-year-old Hannah Jacobs being served a hot chocolate that may have contained cow's milk despite her severe dairy allergy. This tragic event underscores the importance of clear communication and stringent procedures in food and drink services.
Allergy Awareness in Food Services
- Hannah had allergies to dairy, fish, and eggs since early childhood.
- Her condition required careful attention to food orders and preparation.
- The inquest findings raise questions about existing protocols for serving non-dairy products.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.