The Heartbreaking Delay of Care Home Funding Due to Lost Cheques

Tuesday, 13 August 2024, 06:00

An urgent financial situation arose when a couple faced dwindling funds for care home fees. Despite selling shares through Equiniti, the resulting cheques went missing multiple times, delaying much-needed funds. Tragically, the funds only arrived after the husband's passing, highlighting critical issues in financial service communications and urgency in care funding.
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The Heartbreaking Delay of Care Home Funding Due to Lost Cheques

Overview of the Situation

Last year, my 83-year-old husband entered a care home, and we were left to self-fund his care.

Urgent Need for Funds

As our finances dwindled, I made the decision to sell shares through Equiniti, raising £14,720. However, the cheque for these funds never reached me.

Multiple Lost Cheques

  • Three cheques reported as sent by Equiniti failed to arrive.
  • The company promised to investigate, but their response time extended up to 15 days.
  • Repeated requests were made for a bank transfer, which were refused.

A Heartbreaking Conclusion

Sadly, my husband passed away on Boxing Day without the funds that were desperately needed.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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