Microsoft Responds to Delta Airlines' Criticism Amid CrowdStrike Cyber Incident

Wednesday, 7 August 2024, 04:18

In a recent exchange, Microsoft has countered Delta Airlines' CEO's remarks that labeled its platforms as 'fragile'. Microsoft highlighted that Delta declined their offers of technical support on multiple occasions during a critical week from July 19 to July 23. This situation emphasizes the importance of robust IT systems and the necessity of accepting external support during crises, as failure to do so could lead to significant operational disruptions.

South China Morning Post — Microsoft Responds to Delta Airlines' Criticism Amid CrowdStrike Cyber Incident

Overview of the Situation

Microsoft has publicly addressed Delta Airlines after its CEO criticized Microsoft’s platform, calling it ‘fragile’. In response, Microsoft revealed that Delta consistently rejected offers of assistance during a critical timeframe.

Key Points

Delta's CEO claimed Microsoft platforms are fragile.
Microsoft stated it offered daily support from July 19 to July 23.
Refusing external help can lead to operational risks.

Conclusion

This incident highlights the critical need for cooperation between tech providers and corporations to ensure the stability of IT systems, especially during crises. Companies like Delta may want to reconsider their stances on rejecting assistance in the future.

This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.

Overview of the Situation

Key Points

Conclusion

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