Travel Advisory for Hong Kong Airport: Arrive Three Hours Early Due to Microsoft Service Disruption

Friday, 19 July 2024, 10:10

Hong Kong travelers are being urged to arrive three hours prior to their flights as a widespread Microsoft outage disrupts airport operations. Many passengers have experienced significant delays, with some waiting in line for over three hours as staff revert to manual check-in procedures. This situation underscores the dependence of airports on technology for seamless operations and emphasizes the need for contingency plans. Travellers are advised to stay updated on airport announcements and prepare for potential delays.
South China Morning Post
Travel Advisory for Hong Kong Airport: Arrive Three Hours Early Due to Microsoft Service Disruption

Important Travel Advisory

Due to a major global Microsoft outage, passengers traveling through Hong Kong Airport are advised to arrive at least three hours ahead of their scheduled departures. This disruption has caused significant delays as airport operators switch to manual check-in processes.

Key Points to Note:

  • Long Queues: Some travelers report waiting for more than three hours.
  • Manual Check-In: Operators are resorting to manual procedures due to the outage.
  • Stay Informed: Passengers are encouraged to monitor airport communications for updates.

The situation highlights the critical role technology plays in airport operations, and the need for contingency plans in the event of such disruptions. Please allow extra time for check-in and boarding.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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