HMRC's Long Phone Line Waits Cause Frustration Among Taxpayers

Wednesday, 28 February 2024, 00:01

The HM Revenue & Customs (HMRC) is under fire as the waiting times on their phone lines exceed 10 minutes for nearly two-thirds of callers. The extended wait times are causing frustration and inconvenience to taxpayers seeking assistance from the tax authority. The prolonged delays highlight the need for improved efficiency and customer service at HMRC.

https://store.livarava.com/76966d82-d5ce-11ee-b893-5254a2021b2b.jpe — HMRC's Long Phone Line Waits Cause Frustration Among Taxpayers

HMRC Delays: Phone Line Waiting Times Increase Frustrations

Nearly two-thirds of callers to the tax authority had to wait longer than 10 minutes to get through.

This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.