Addressing Poor Customer Service Practices in the Energy Sector
Thursday, 27 June 2024, 06:01
Identifying Customer Service Challenges
Citizens Advice criticizes the substandard customer service prevailing in the energy sector, urging providers to enhance their practices.
Regulator's Directive
Ofgem's directive to energy companies emphasizes the urgency of improving customer service standards.
Resolving Complaints - Consumers can take action by lodging complaints to address grievances effectively, ensuring better service delivery in the industry.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.