First Direct's Decision to End Text Message Alerts Sparks Customer Concerns

Tuesday, 4 June 2024, 15:19

First Direct has announced the termination of its text message service, prompting discussions among customers about the impact on their access to account details. Effective from 10 August, users will be required to utilize the bank's app or online platform for their banking needs.

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First Direct's Text Message Alert Service Termination

The recent decision by First Direct to discontinue their text message alerts service has raised concerns among customers.

Impact on Account Access

Customers who relied on text alerts now need to shift to the bank's app or online platform for account details.

This change may pose challenges for users accustomed to receiving notifications via text messages.

This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.