American Airlines Penalized $50 Million for Treatment of Disabled Passengers

Wednesday, 23 October 2024, 08:18

American Airlines is facing a $50 million fine for its handling of disabled passengers. The U.S. Department of Transportation's investigation revealed severe mishandling of assistance for passengers with disabilities from 2019 to 2023. This included damaging many wheelchairs, raising concerns among advocates and prompting numerous complaints.
Newsweek
American Airlines Penalized $50 Million for Treatment of Disabled Passengers

American Airlines Under Fire for Disability Treatment

The U.S. Department of Transportation (DOT) has imposed a hefty fine of $50 million on American Airlines due to its poor treatment of disabled passengers. This decision comes after a comprehensive investigation that spanned from 2019 to 2023.

Investigation Findings

During this period, the DOT uncovered multiple instances where American Airlines not only failed to provide adequate wheelchair assistance but also damaged thousands of wheelchairs and mobility scooters. The detrimental mishandling of equipment led to serious complaints, highlighting issues that's exacerbated by injuries sustained by passengers.

  • Investigated incidents from 2019 to 2023
  • Numerous complaints from passengers
  • Concerns raised by the Paralyzed Veterans of America

Regulatory Response

Secretary of Transportation Pete Buttigieg remarked on the significance of the findings, emphasizing the necessity for airlines to uphold their obligations to passengers with disabilities. This decision underscores the DOT’s commitment to ensuring safe travel for all, including vulnerable populations.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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