Complaints Surge as Hong Kong’s Perfit Gym Reopens with Subscription Worries
Thursday, 10 October 2024, 06:17
Customer Concerns Arise with Perfit's Launch
As the gym reopens, customers express concerns about their subscriptions and new membership terms. The previous gym, Physical, closed abruptly, leading to consumer distress.
Understanding the Situation
- Numerous customers from Physical have flocked to Perfit.
- Some are apprehensive about signing new consent forms.
- Potential deletion of their previous membership information worries many.
Consumer Complaints and Reactions
Following the reopening, over 5,344 complaints were filed with the Consumer Council, summing up to HK$191 million.
- Concerns about subscription costs have been voiced by many former Physical members.
- The rebranding has left customers uncertain about their status.
- Some customers are willing to adapt but desire clarity on new agreements.
Moving Forward
As Perfit plans to take on new members post-preparation, ongoing transparency will be critical for gaining trust from former customers.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.