Bank of America Addresses Widespread Account Access Issues
Overview of the Bank of America Outage
Bank of America customers faced frustrating account access issues on Wednesday. Reports spiked on Downdetector around 12:45 PM ET as clients found it challenging to view their balances and were even startled by incorrect zero balances showing up in some cases.
Bank's Response to the Situation
In a statement, Bank of America confirmed that some clients are experiencing an issue accessing their accounts and balance information, assuring that these issues have largely been resolved. However, they did not specify the cause of the outage and have not confirmed when full functionality will return.
Customer Experiences During Outage
- Multiple customers reported they could not log in while others could but saw unexpected information.
- One customer shared “Five accounts show zero balance, over 20K”, making them apprehensive about their funds.
- A similar experience was reported where one spouse could access accounts while the other could not, highlighting the inconsistency during the service interruption.
Bank of America has expressed apologies for any inconvenience caused as they continue to work on restoring full services.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.