Bank of America Addresses Widespread Account Access Issues

Wednesday, 2 October 2024, 07:20

Bank of America customers reported widespread outage issues, but the bank has largely resolved the glitches affecting account access. Issues peaked around midday, leaving clients unable to check balances. While the bank has apologized, the exact cause remains unclear.
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Bank of America Addresses Widespread Account Access Issues

Overview of the Bank of America Outage

Bank of America customers faced frustrating account access issues on Wednesday. Reports spiked on Downdetector around 12:45 PM ET as clients found it challenging to view their balances and were even startled by incorrect zero balances showing up in some cases.

Bank's Response to the Situation

In a statement, Bank of America confirmed that some clients are experiencing an issue accessing their accounts and balance information, assuring that these issues have largely been resolved. However, they did not specify the cause of the outage and have not confirmed when full functionality will return.

Customer Experiences During Outage

  • Multiple customers reported they could not log in while others could but saw unexpected information.
  • One customer shared “Five accounts show zero balance, over 20K”, making them apprehensive about their funds.
  • A similar experience was reported where one spouse could access accounts while the other could not, highlighting the inconsistency during the service interruption.

Bank of America has expressed apologies for any inconvenience caused as they continue to work on restoring full services.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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